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Shipping and Return Policy

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All orders are shipped within 48 hours Monday – Friday 9am – 5pm.


We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx
  • DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

Loxxie offers free standard shipping on all orders. Expedited shipping can be purchased for an additional fee at checkout.

Back Orders and Returns

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order.

Returns, Refunds and Exchanges

We will happily honor returns and exchanges on all hair extensions, wigs, and hairpieces within 14 days of purchase (14 days from delivery date for online orders) Please include return form with items being returned. Products can be taken out of the package for color matching purposes; however, hair cannot be unraveled and must stay in bundles. Hair cannot be washed, styed, or altered in any way.

  1. Please email to request a refund. Refunds will be processed once return has been received and inspected.
  2. Mail your returned item and form to:
    Returns Department
    6187 S Highland Dr,
    Holladay, UT 84121
  3. Please note, return shipping costs are at the expense of the customer

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund.

$25 Off

Get $25 off on purchases of $100 or more in the Loxxie Store. To receive the coupon code by email just complete the form below and submit it.

*This cannot be applied to items that are already on sale or discounted.